Shipping Policy

Effective Date: 01/01/2025

Thank you for shopping with YADEMAN GIFTS TRADING CO.L.L.C! We strive to provide you with the best shopping experience by offering reliable shipping services. Below are the details regarding our shipping policy.

1. Shipping Areas We offer worldwide shipping to a wide range of countries. Please note that shipping availability may vary depending on your location, and some regions may be subject to restrictions. If your location is not eligible for shipping at checkout, please contact us for further assistance.

2. Processing Time

• Order Processing: All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed on holidays or during weekends will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your purchase has been successfully processed.

3. Shipping Methods and Delivery Time We offer various shipping options depending on your location and preferences. Estimated delivery times are as follows:

• Standard Shipping: Delivery typically takes between 5-15 business days depending on your location.
• Express Shipping: Delivery typically takes between 2-5 business days (available for select countries).
• International Shipping: Delivery may take 10-30 business days depending on the destination.

Please note that delivery times are estimates and may vary due to customs processing or other factors beyond our control.

4. Shipping Costs Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free standard shipping on orders over a certain amount (please refer to the website for specific details).

5. Tracking Your Order Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if available) to monitor the status of your shipment. You can use this number to track your order on the courier's website.

6. Customs, Duties, and Taxes

• Customs Fees: Please be aware that international shipments may be subject to customs duties, taxes, and other charges once the package reaches your country. These fees are the responsibility of the recipient.
• Import Regulations: You are responsible for ensuring that the items you order comply with the import regulations of your country. We are not liable for any customs-related issues or delays.

7. Shipping Delays While we strive to provide fast and reliable shipping, unforeseen circumstances such as customs delays, weather conditions, or carrier issues may cause delays. We cannot be held responsible for delays that are outside of our control, but we will do our best to assist you in tracking your order.

8. Lost or Damaged Items

• Lost Packages: If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date so we can assist with the investigation.
• Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue by providing a replacement or refund, depending on the circumstances.

9. Change of Shipping Address If you need to update your shipping address, please contact us as soon as possible. We are unable to change the shipping address once the order has been shipped, so be sure to double-check the address provided before completing your purchase.

10. Customer Support If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at:

• Email: sales@yadmanemarati.com
• Phone: +971581898059
• Address: 33rd floor, Prime Tower, Business Bay, Dubai, UAE

We appreciate your business and will do our best to ensure a smooth and enjoyable shopping experience!
BY YADEMAN GIFTS TRADING CO.L.L.C