Refund and Return policy
At YADMAN EMARATI, we value your trust and satisfaction. Each piece of jewelry is carefully inspected before shipping, and our designs are crafted to be long-lasting, water-resistant, and tarnish-resistant.
For hygiene and safety reasons, we maintain a strict no-return and no-refund policy except in limited cases where the item is damaged, defective, or incorrect. This ensures that every customer receives jewelry that is new, unused, and safe to wear.
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Returns Accepted – Within 7 Days
We only accept return or refund requests within 7 days of delivery, provided the item meets the eligibility criteria below.
• Customers are responsible for return shipping costs if the issue is not due to damage, defect, or an error on our part.
• No restocking fee will be applied.
•Shipping costs are non-refundable.
•If you receive a refund, the cost of return shipping, payment percentages, credit card charges, and bank fees will be deducted from your refund.
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Non-Returnable Items
For hygiene and safety reasons, we strictly do not accept returns or refunds on:
1. Jewelry that has been worn, used, or tampered with.
2. Orders placed by mistake or due to change of mind.
3. Items outside the 7-day return window.
Please read product descriptions carefully before purchasing.
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Eligible for Return or Refund
You may qualify for a replacement or refund if your item:
1. Arrived damaged, discolored, or broken.
2. Has a clear manufacturing defect.
3. Is not the item you ordered.
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Conditions for Refund or Replacement
To qualify:
1. Contact us within 7 days of delivery.
2. Provide clear photo or video proof of the issue by email.
3. The item must be unused, unworn, and in its original unopened packaging.
4. For shipping damage, notify us within 48 hours with photos of the packaging and item.
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Return Process (If Approved)
If your request is approved:
1. We will offer either a replacement or a full refund to your original payment method.
2. Refunds are processed within 7–14 business days.
3. Return shipping costs are the responsibility of the customer, unless the issue was caused by us.
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Not Eligible for Return or Refund
We do not accept returns or refunds for:
• Change of mind.
• Incorrect product ordered by the customer.
• Jewelry that has been used, tampered with, or worn.
• Claims made after 7 days of delivery.
For hygiene reasons, strictly no returns or refunds are accepted outside the conditions listed above.
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How to Request a Return or Refund
Please contact us by email at: info@yadmanemarati.com
Subject: Return/Refund Request – [Order #]
Include:
1. Your order number.
2. A brief description of the issue.
3. Clear photos/videos showing the problem.
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UAE Law Compliance
This policy complies with the UAE Consumer Protection Law (Federal Law No. 15 of 2020). We reserve the right to update or amend this policy at any time. Your consumer rights under UAE law are always respected and protected.
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Care Instructions (Important!)
To maintain your jewelry’s shine and durability:
1. Avoid perfumes, lotions, and harsh chemicals.
2. Do not wear during heavy sweating, swimming, or in salt/chlorine water.
3. Clean gently after each use and store in a dry, sealed pouch.
Please note: misuse, neglect, or failure to follow care instructions may void refund eligibility.
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Policy Acceptance
By placing an order on YADMAN EMARATI, you acknowledge and agree to this strict Refund & Return Policy, including the hygiene-based restrictions outlined above.