Once your order is shipped, you will receive a tracking number via email and WhatsApp. You can also track it from the link in your order confirmation email.

Orders are usually processed within 24 hours. Personalized items or special requests may take an extra 1–2 business days.

If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible via WhatsApp or email.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Yes! All our jewelry comes in a ready-to-gift luxury box at no extra cost.

Yes, we offer free worldwide shipping on all orders. Delivery takes 5–10 business days depending on your location.

Absolutely. We offer 1–3 day delivery across the UAE, and it’s free

A3: Yes, we offer 7-day returns for unused items in original condition and packaging. Please contact us to arrange a return.

We carefully inspect all items before shipping, but if your product arrives damaged, please send us a photo within 48 hours and we’ll replace it free of charge.

We ship all international orders via DHL GoGreen, a carbon-neutral delivery service. Although this eco-conscious shipping option costs us more, we choose it to minimize environmental impact and support sustainable practices. Your order arrives safely, quickly, and guilt-free — all while helping protect our planet.

If you decide to return a product for any reason other than damage or defect, the return shipping cost will be your responsibility. We recommend using a tracked service to ensure the item reaches us safely. Returns must be initiated within 7 days of delivery and the item must be in original condition and packaging.

Yes, all our jewelry is made from certified 925 sterling silver, plated with rhodium or platinum for extra durability and shine.

We use a mix of natural gemstones (such as jade, opal, sapphire) and high-quality lab-created stones like cubic zirconia. Each product description clearly states the type of stone used.

Our rhodium, 18k gold and platinum plating ensures long-lasting shine and resistance to tarnish. However, we recommend keeping your jewelry away from perfumes, moisture, and chemicals to extend its life.

Yes, our jewelry is water-resistant for daily wear. However, for long-term care, it’s best to avoid wearing it while swimming or showering.

Each piece of our jewelry is handcrafted using natural materials — no mass production, no shortcuts. We work with skilled artisans who are paid fairly for their craft. Our designs are not only ethically made, but also environmentally conscious: they are durable, made from natural elements, and designed to be recyclable or safely returned to nature over time.